Claim Procedure

Property Insurance


If you need to file a Property Insurance claim:

  1. Please notify your agent, broker or us immediately.
  2. Provide us with the Completed Claim Form with respective documents:
    1. For Property Loss: Original invoice or relevant document in support of value of missing items, police statement / loss report
    2. For Property Damage: Photos and repair quotations of the damaged items

Please Note:

  • In the event of theft, vandalism or malicious act, report to the police immediately within 24 hours.
  • Don't forget to keep any damaged items in case an on-site survey is needed from us. Nonetheless, dispose of any items that may be hazardous. If necessary, you can arrange for emergency repairs to your property.

For product details, go to Property Insurance

For claim form, click here

Claim Enquiry Hotline


Telephone Hotline:
2968 3221 (9:00 am to 5:30pm, Mon.-Fri.)
Fax Hotline:
2917 6179
Emergency Assistance Hotline:
2851 2666 (24 hours)