Claim Procedure

MaidGuard - Domestic Helper Insurance

If you need to file a Domestic Helper Insurance claim:

1. Please notify your agent, broker or us immediately.
2. Provide us with the Completed Claim Form with respective documents:
1. For Employees' Compensation:
• Leave 3 days Form 2B and a supplementary form from insurer;
• 7 days Leave > 3 days Form 2
  Scenario A: No permanent incapacity resulted, can choose direct agreement upon mutual agreement between employer and employees
  Scenario B: Permanent incapacity resulted, assessment by Labour Department with Form 5 & Form 7
• Leave > 7 days Form 2, Form 5 &/or Form 7
3. For Hospitalisation: Original medical receipt &/or consent letter, HKID copy if necessary
4. For Out-Patient: Original medical receipt
5. For Dental Expense: Original dental expense receipt & consent letter
6. For Repatriation / Return of ashes: Medical report & original carrier receipt

Please Note:

• Remember not to answer any correspondence, admit liability or enter into any settlement agreement without our prior consent

For product details, go to MaidGuard

For claim form, click here