Claim Procedure

JourneyGuard - Travel Insurance

If you need to file a Travel Insurance claim:

1. Please have either you, your family or friends notify your agent, broker or our emergency hotline directly at (852) 2851 2666 immediately in case of serious injury.
2. Provide us with the Completed Claim Form with respective documents:
1. For Medical Expenses: Original medical receipt
2. For Cancellation & Curtailment: Carrier report, medical report and ticket
3. For Flight Delay: Air ticket, boarding pass & carrier report
4. For Baggage: Police report, original receipt and photo of damaged items
5. For Emergency Purchase: Air ticket, boarding pass, carrier report and receipt for purchase

Please Note:

• It is important to know that most hospitals overseas require a minimum guarantee deposit from a patient. RSA can provide the earliest possible guarantee service, as soon as we receive confirmation from the hospital that the sickness is not a pre-existing condition. (Plan 1 of JourneyGuard offers a maximum of HK$300,000, Plan 2 HK$500,000).
• When you are travelling, bring along your Travel Assistance Service Card. The card provides important information, including our 24-hour emergency hotline and policy number.

For product details, go to JourneyGuard

For claim form, click here