Privacy and Security Policy Statement

Royal & Sun Alliance Insurance plc ("RSAIplc") is committed to safeguarding your privacy and pledge to observe the requirements of the Personal Data (Privacy) Ordinance (Chapter 486), Laws of Hong Kong Special Administrative Region. (For details of the Ordinance, please refer to www.pco.org.hk)

Data collection

RSAIplc will collect your personal information in the website when you request a quotation for our insurance products; submit an application for insurance policies; register as a member; and/or file your information for career purposes. The purposes of collecting the personal information are listed below:

1. Provision and design of insurance, financial services or related products;
2. Processing of underwriting assessment, claims payments;
3. Statistics and research;
4. Marketing (including direct marketing) of insurance, financial services or related products
5. Communication with customers and/or users of this website;
6. Meeting any disclosure requirements imposed by law or regulatory authorities, its affiliates or partners; and
7. Fulfilling any other purposes relating to (1) to (6) above.

Privacy principles

In collecting your personal information, we will observe the following principles to protect your privacy:

1. We believe the information collected are relevant and necessary for providing the services / products to you
2. Information collected would be used by other RSA group companies, our suppliers and / or agents. All these parties with permitted access are required to observe our confidentiality obligations.
3. We will not disclose and / or transfer your information to any external organizations unless we have your consent or required by law or such transfer is to governmental bodies / regulators.

Security Policy

Royal & Sun Alliance Insurance plc ("RSAIplc") is committed to provide a secure online environment for our customers. To enhance the security of your online transactions at our website, we adopt state-of-the-art Secure Site Services from VERISIGN, a renowned provider of security services for electronic commerce and communication. If you wish to know more about the services provided by VERISIGN, please visit www.verisign.com.

Through the use of VERISIGN Secure Site Services:

1. You can authenticate or verify this website so that you can be assured that this website belongs to RSAIplc; and
2. You can communicate with RSAIplc via Secure Socket Layer (SSL) encryption technology so that your privacy will be protected.

Your Transactions Are Secure

Our website protects data over the Internet by using 128-bit SSL encryption. 128-bit encryption offers one of the highest level of protection possible for all Internet communications, including payment by credit card and other financial transactions. It is now the industry standard protection method used by most recognised online banks and institutions around the world.

While you are surfing our website, there will be a "lock" icon at the bottom right hand corner of your Internet Browser, inside the status bar. This icon indicates that your online transactions are protected by this encryption technology.

Users of this website have the right to request access to and/or correction of their personal information held by RSAIplc. In accordance with the provision of the Personal Data (Privacy) Ordinance, RSAIplc has the right to charge a reasonable fee for processing such data access and correction request. If any users of this website want to access or correct their personal information held by RSAIplc, please write to:

Compliance Officer
Royal & Sun Alliance Insurance plc, Hong Kong Branch
32/F., Dorset House,
Taikoo Place,
979 King's Road,
Quarry Bay, Hong Kong,

Fax : (852) 2968 5111,
E-mail : hk_compliance@hk.rsagroup.com

* In the event of any ambiguity or inconsistency between the English and Chinese versions, the English version shall prevail.